FREQUENTLY ASKED QUESTIONS
- What is the Smart Salem VIP Medical Center?
- What are the services that Smart Salem VIP Medical Center provides?
- Where is Smart Salem located?
- What are your operating hours?
- What are the necessary documents required in order to apply for each service?
- What are the fees for each service provided at Smart Salem?
- What payment methods are accepted at Smart Salem?
- How will you contact me?
- How will I receive my medical fitness report?
- Is there a dress code to enter Smart Salem?
- How can I get help or what if I have any further inquiries?
Smart Salem Medical Fitness Center provides medical fitness and occupational screening services using AI and Internet of Things (IoT), allowing us to complete the medical fitness process within 30 minutes whilst eliminating any errors due to limited human interference.
The primary purpose of our center is to provide a unique facility for DHA’s Medical Fitness and Occupational Health Services where customers can get their medical tests done in a paperless and seamless environment. We offer Smart sign-up via our automated kiosks as well as an automated verification system for passports and Emirates ID.
Our Center is in alignment with achieving UAE’s strategic goal to be 100% dependent on AI by 2031. We are fully digital, using a team of robots across various functions, for an exceptional customer experience.
Smart Salem, located in City Walk, was inaugurated by H.H Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council on February 20th, 2020.
Launched in partnership with the General Directorate of Residency and Foreign Affairs, Smart Salem caters to VIPs, investors and holders of the golden residency visa, however all those seeking a VIP experience are welcome.
We guarantee record-breaking turnaround time for results with zero waiting time for all our services.
Customers must also abide by dress code observed in all UAE Government offices. Please refer to point 11 to learn more.
Our centres are located in City Walk, Index Tower – DIFC, and TECOM – Dubai Knowledge Park . All our locations have on site complimentary valet parking.
RAMADAN OPERATING HOURS
SUNDAY (City Walk Only)
07:00 AM TO 12:30 PM
MONDAY TO THURSDAY
07:00 AM TO 04:00 PM
FRIDAY
07:00 AM TO 12:00 PM
** Kindly note that the centers will stop receiving new clients half hour prior to the scheduled closing time.
An original Passport and/or Emirates ID
VIP Medical Fitness Screening for Residency Visa
- 700 AED for medical fitness test
- 50 AED for service fees
Total including VAT is 750 AED. Occupational Health Screening*
| DHA License Services | 770 AED |
| Health Care Workers | 770 AED |
*A service fee of 50 AED will be added to each category type of Occupational Health Screening
Influenza (Flu) Vaccination
- 50 AED per vaccine
- Free vaccines for Emirati nationals, UAE residents who are 65 and above, children below the age of 5, women who are pregnant and people of determination.
To learn more, please contact DHA (Dubai Health Authority) at 800 342 or via email [email protected]
We accept all local Credit Cards, Debit Cards, Apple Pay and Samsung Pay
You will receive all communications via SMS (on the mobile number that you provide us), or via e-mail, depending on the service requested and the nature of the information
Once your medical certificate is ready, you will be informed via SMS. The certificate will be sent to you via email and results will be transferred to GDRFA automatically
Smart Salem requires its customers to be dressed modestly. For both men and women, clothing should cover the shoulders and reach to below the knees. Clothing must not be transparent or revealing.
You can contact us via any one of the following channels:
- Landline and WhatsApp +971 4 220 0212
- Email: [email protected] or [email protected]
- Social Media channels:
- Instagram smartsalemdubai
- Facebook https://www.facebook.com/SmartSalemDubai
- Twitter https://twitter.com/SmartSalemDubai
- To contact Dubai Health Authority, pls contact the DHA call center 800 342 (DHA) Email: [email protected]
- What do we do?
- How do we do it?
- What’s our expertise?
- When do we work?
- How competent are our staff?
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