Refund Policy

At Smart Salem, we are committed to providing high-quality medical fitness and health services that meet your needs and help you achieve your residency visa and health goals. To ensure that we can continue to offer exceptional services to all our customers, we have established the following No Refund Policy: 

• Policy Overview: All sales of our services are final. No refunds will be provided under any circumstances. 
• Service Satisfaction: We strive to deliver the best possible experience for our customers. If you are not satisfied with a service, please bring it to our attention immediately. We will work with you to address any concerns and find a suitable solution. 
• Pre-payment Requirement: Pre-payment or purchase is required for all services. 
• Validity: All services must be availed within 3 months of the date of purchase, unless otherwise specified in the terms and conditions associated with the specific service. Any services not availed within 3 months of the date of purchase will be forfeit. 
• Non-transferability: Our services are non-transferable and cannot be shared between more than one person or transferred to another service. 
• Non-exchangeable: Once services have been purchased they cannot be refunded, upgraded, downgraded, or exchanged for another service. 
• Promotional Offers: Promotional offers are for a limited time only and are subject to availability. Smart Salem reserves the right to end a promotional offer or amend pricing at any time without prior notification or advertisement. 
• Additional Terms: Promotions or offers may have other terms and conditions not listed here. Please review the specific terms and conditions for promotions or offers before proceeding. 
• Exceptional Circumstances: In the case of extraordinary circumstances (e.g. medical emergencies), please contact us directly. While our general policy is no refunds, we understand that unforeseen situations may arise and will consider each case on an individual basis. In any event no service may be availed more than 12 months after the date of purchase. 
• Medical Fitness: If applicable, once a medical fitness application is created the application creation fee is non-refundable. In exceptional circumstances it may be necessary to request a refund of the medical fitness test fee itself. Medical fitness test refunds are not the responsibility of Smart Salem. All medical fitness refund requests must be processed directly by Dubai Health. Our staff will assist you with this process. 

We encourage open communication to ensure your satisfaction. Should you have any questions or concerns about this policy or our services, please contact us at contact@smartsalem.ae. We are here to help and ensure you have a positive experience. 

The following terms apply to all sales, services and promotions issued or advertised by Smart Salem. 

VAT: Certain services may be subject to 5%. 

Website Terms of Use

These Terms of Use apply to the Smart Salem website. By accessing this website, you acknowledge that you accept the following terms. If you do not understand or accept any of the terms, you may discontinue your use of this website.

We reserve the right to alter these Terms of Use at any time without notice. It is your responsibility to regularly check for any changes. Your continued use of this website after any such changes are released will be considered as your acceptance of the modified terms.

Website Information

Our head office is located in Dubai Knowledge Park, Dubai, UAE and our website is operated and managed from the head office. If you choose to visit this website from countries or regions outside the UAE, you do so at your own discretion and must comply with local laws.

Electronic Communications

Visiting www.smartsalem.ae  or sending emails to us constitutes electronic communications. By using our website or communication services, you consent to receive electronic communications from us. These communications may include agreements, notices, disclosures, and other information, and they satisfy any legal requirement for written communication.

The Company’s Rights

In providing you with access to the website, we reserve the right to:

• Refuse or withdraw your access to the website if, in our sole discretion, you violate or breach any of these Terms.
• Report you to the police or other judicial bodies if we believe, in our sole discretion, that your conduct, whether on the website or otherwise, is or may be unlawful.

Restrictions on Use

You are granted permission to use our website under the condition that you:

• Do not use the content on the website for any commercial purpose.
• Do not use the content or the website for any illegal purpose.
• Do not attempt to gain unauthorized access to any other user’s computer systems or networks associated with the website.
• Do not modify or tamper with the website.
• Do not use the website or its content in a way that infringes on the intellectual property or other rights of third parties, including trademarks, copyrights, rights of privacy, or rights of publicity.
• Do not interfere with or disrupt networks connected to the website or violate the regulations, policies, or procedures of such networks.

Accuracy of Information

We strive to ensure that the information on this website is complete, accurate, and up to date. However, there may be occasional inaccuracies, incompleteness, or typographical errors. We make no representation regarding the completeness, accuracy, or correctness of any information on this website. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information without prior notice, including after you have made a booking. We are not obligated to update, amend, or clarify information on the website, except as required by law.

Termination

We may change or discontinue the availability of the website at any time without prior notice. We also reserve the right to terminate these Terms for any reason, without notice. These Terms will automatically terminate if you violate any of the set conditions, without prejudice to our accumulated rights against you.

Disclaimers

You acknowledge and agree that the disclaimers and limitations of liability in these Terms of Use are reasonable and fair between you and us.

We assume no liability or responsibility for:

• Damages to your computer, telecommunication equipment, or other property caused by or arising from your access to or use of this website.
• Errors, mistakes, or inaccuracies on the website.
• Acts or omissions of users, partners, advertisers, or other parties on or through the website.
• Unauthorized access to or use of the website.
• Interruption or cessation of transmission to or from the website.
• Physical or emotional injuries to you or third parties related to the website.
• Bugs, viruses, trojan horses, or similar harmful elements.
• Severability

If any of these terms and conditions or any provisions of a contract are determined to be invalid, unlawful, or unenforceable by a competent authority, that term, condition, or provision will be severed to the extent necessary. The remaining terms, conditions, and provisions will continue to be valid to the fullest extent permitted by law.

Privacy Policy

Generally, this website does not collect Personal Information about you unless you choose to provide it. You can visit the site without revealing Personal Information.

Site Visit Data

This website records certain information for statistical purposes when you visit, including your server’s address, the top-level domain from which you access the Internet, the type of browser you use, the date and time of your access, the pages you have accessed, the documents downloaded, and the previous Internet address from which you linked directly to the site. We do not identify users or their browsing activities, except as required by law enforcement agencies with a warrant.

Cookies

This site does not use cookies. A cookie is a piece of software code that a website sends to your browser when you access information on that site.

Email Management

Your email address will only be recorded if you choose to send a message. It will be used only for the purpose you provided it and will not be added to a mailing list or disclosed without your consent.

Collection of Personal Information

If you are asked for any other Personal Information, you will be informed of its purpose before providing it. If you believe these privacy principles have not been followed or have any other comments, please contact the webmaster through the contact us page.

Terms & Conditions Changes

Smart Salem reserves the right to change these Terms & Conditions at any time.

Contact Us

If you have any questions or concerns about these Terms of Use or the website, you may contact us by email at contact@smartsalem.ae .